Frequently Asked Questions
Everything you need to know about your UNREAL orders.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking link to monitor your package's journey in real-time.
What is your return policy for food products?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our products remain fresh and maintain the highest quality during transit.
Are your products allergen-friendly?
While we offer many gluten-free and vegan options, all products are processed in a facility that also handles nuts, dairy, and soy. Please check individual product labels for specific ingredient lists.
How should I store my UNREAL snacks?
To maintain maximum freshness, we recommend storing our products in a cool, dry place away from direct sunlight. Some items may require refrigeration after opening as indicated on the packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.